Are you a Comcast customer? If so, you are eligible to receive a bill credit from cable provider as a result of the February 15th nationwide TV service outage.
Issues began at 10:20 a.m. EST on this past President’s Day, and customers were unable to access On Demand video as well as broadcast, local, and cable TV channels. The outage lasted for 90 minutes and affected customers across the country.
A spokeswoman for Comcast told CNNMoney that customers will receive credit for a day’s worth of video service, which is estimated to be valued around $2, but exact credits will vary depending on how each individual customer was impacted. Some customers experienced phone outages and others had issues with internet as well.
The outage was caused by an error within one of the company’s network devices, according to CNNMoney, but the spokeswoman said the issue has been fixed, and technical measures have been put in place to prevent future outages.
If your area was affected, you are eligible to call in for a refund; the credit will not be issued automatically. The number for Comcast customer service is 1 (800) 934-6489.
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