Southwest Airlines is a customer favorite. In fact, the airline consistently ranks high on the travel report from the American Customer Satisfaction Index. And, the airline is among a few that will compensate you for delayed or canceled flights.
Now, Southwest is giving us another reason to love it: one of the company’s employees personally delivered a missing bag to a Pittsburgh woman who urgently needed items for chemotheraphy, according to to WXPI Pittsburgh.
We all know the frustration of a bag getting lost, or showing up late. But for passenger Stacy Hurt, who is battling stage IV colon cancer, it was especially crucial that she get her bag in time for her chemo appointment scheduled for the following day.
Hurt told the news station she took an earlier flight home to Pittsburgh from Nashville. Her luggage should have arrived with her original flight, but didn’t because that flight ended up being canceled due to a maintenance issue.
Sarah Rowan, the Southwest employee promised to get the luggage to her, but there was another hiccup. Once the bag arrived in Pittsburgh, all of the couriers had gone home.
That’s where the Southwest employee stepped in. After the employee got off work at almost 3 a.m., she personally delivered the bag to Hurt’s home. She included a note that said:
“Sorry for the delay getting your bag to you! Myself and my Southwest family are thinking of you and wishing you all the best. Kick that cancer’s BUTT! With love, Sarah.”
Hurt told Inside Edition she learned Sarah’s father had passed away during chemotherapy. Now, the two plan to keep in touch, according to Inside Edition.
Hurt told WXPI that the employee was a “true angel” and made a huge difference in her life.
At the time of the interview, Hurt was preparing to have her 52nd chemotherapy treatment and was happy to have people like Sarah on her side.
“I can’t thank her enough and tell her how much I love her.”