A St. Augustine Florida Starbucks location is gaining a lot of attention after this video was recently posted online
In the video, it shows customer, Rebecca King, (who is deaf) ordering at the drive-through. When the Starbucks barista realizes her customer is deaf, she turns on a web cam so she can take her order through sign language.
St. Augustine is home to a large deaf community and the Florida School for the Deaf and Blind is located there.
This particular Starbucks is proud of the way they can accommodate their customers. “I think more people need to know about what we’re doing because it moves customer service to a whole new level,” an employee said to WJAX-TV. “I hope it helps make more people aware of what they can to do serve others in their communities.”
With all the chatter about Starbucks’ Pumpkin Spice Latte and newest Holiday flavors, I was getting somewhat annoyed with the press. But this actually made me stand up and take notice.
My hat goes off to the giant coffee company for raising the bar and going above and beyond what it means to serve others.